Refunds and Returns

If your order has arrived and it is faulty or damaged then you must notify us immediately or within 24 hours and we will arrange for a replacement or refund of the item.  (It needs to be within this time period for us to make claims with our couriers)  For these situations we have a pre paid returns process which will be advised once you have notified us. We require the packing slip to be returned with the item so we can identify your return.

If the item you have received is not as advertised or does not fit the model it is listed for then we will also provide details of a pre paid return.   In these circumstances and to prevent abuse of our free post return service we will require you to forward us the details of the appliance you purchased the items for including model number and serial number and also a photograph of the model plate.

Please note: If your return qualifies for a free return and your goods are returned without using the pre paid service issued by us then we are unable to reimburse for postage costs you incur returning the goods.

If you have simply changed your mind or no longer require the item(s), you must notify us within 14 days from receiving your order that you wish to return it.

The item(s) must be in their original unused and unopened and resalable condition for a full refund or supply of different goods, If they are not then we are sorry but we are unable to accept them. Our return address is SJD Supplies Ltd, Unit 4C Dickinson Place, Bognor Regis, PO229QU.  In these circumstances it is your responsibility for the costs of returning the goods and the goods remain your responsibility until we receive them.

We require the packing slip to be returned with the item so we can identify your return, refunds will be issued once goods are returned in satisfactory condition

WARNING: Safety first - avoid injury. Replacing parts within electrical appliances should only be undertaken by suitably trained persons, with the appliance disconnected (unplugged) from the mains supply.

Returning faulty fitted spares must be accompanied with contact information for the qualified installer.  (This information is required by the manufacturers of the spare parts for any product warranty)

Appliance spares purchased for any gas appliance must only be fitted and inspected by a gas engineer registered on the gas safe register.

Should you be concerned or require more information as to your statutory rights please refer to www.businesscompanion.info

How can I find the product I'm looking for?

Use our find my spare form to give us details of the product you are looking for and we'll get back to you as soon as we can.

Can I ask a question about a product?

The best way to ask a question is to search for the product and then use the 'Questions & Answers' section.

If you can't find the product then use our find my spare or get in touch with us.

How long does delivery take?

Most orders placed on a working day before 1pm are dispatched either the same day or the following day.

Visit our delivery page for full details of delivery times.

How much does delivery cost?

We offer a free delivery service for most items if you live in the UK.

If you need your items faster we offer a 1st class service and a next working day service.

Visit our delivery page for current prices.

Can I collect my order from your warehouse?

Yes you can collect your order from our warehouse. However, we do not have a facility to accept cash or take payments on our premises.

Please get in touch with us advising which item you would like to purchase. We will then advise a collection time and ask you to place your order on our website.

Once your payment has been made we will prepare your order and have it ready for the agreed time of collection.

Where is my order?

Please login and use the orders page to check the progress of your order.

If you are an eBay or Amazon customer then you can login with your order number.

How do I cancel my order?

If your order has not been dispatched then we should be able to cancel your order without any problems.

Use the 'Cancel Order' button from the orders page.

If you are an eBay or Amazon customer then you can login with your order number.

How do I change the delivery address for my order?

If you have placed your order and need to make changes to the delivery address please get in touch as soon as possible providing your:

  • name
  • contact number
  • email address
  • order reference number
  • new delivery address

We will then review the changes and let you know if there are any problems.

What do i do if I have received the incorrect item?

Sorry if we have sent you the incorrect item. Use the 'Return Items' button from the orders page to create a return and then choose whether you would like a refund or the correct item re-sent.

Refunds and replacements will not be applied until the returned items are received.

If you are an eBay or Amazon customer then you can login with your order number.

There is an item missing frm my order, where is it?

If you are missing any items from your order then please use the 'Item Missing' button from the orders page. You can either select to have a refund for the missing item or request to have the item sent again.

If you are an eBay or Amazon customer then you can login with your order number.

What can i do if i have ordered the wrong part?

If you ordered the wrong item it's best to cancel the order or return your item and then create a new order for the correct item.

From the orders page you can cancel your order if it has not already been dispatched or return the items for a refund.

If you are an eBay or Amazon customer then you can login with your order number.

Can I add an item to my order?

Unfortunately once an order is placed we are unable to add or change items. Instead you can cancel your order and create a new order or create an additional order for the extra items.

Can I place an order over the telephone?

Sorry but we do not take telephone orders. All orders must be placed online.

Can I call you to discuss an order I have placed?

Yes you can call us on01243 822 114. Our telephone lines are now automated but you can leave a message and we will call you back quickly.

Why are your telephone lines automated?

We have built a self-serve customer service platform where all order related queries and product enquiries can be dealt with by you the customer.

The cost of running a call centre is very expensive so by removing this cost we are able to keep the prices of our products down.

We do have a team of customer service people dealing with emails, live chat, order queries and product enquiries.

Our customer service and distribution is all operated from our warehouse in Bognor Regis and is not outsourced.

Can I have a VAT invoice?

All orders are shipped with a VAT invoice. If you need a replacement please get in touch with us.

How do I login if I checked out as a guest?

When you checkout as a guest we create you a special guest account and email you the login details.

If you can't login please visit the forgot your password page and enter the email address you used to place the order. 

We will then send you a password which you can use to login and manage your order.

What happens if i am locked out of my account?

Unlock your account - to protect your account we automatically lock accounts after 5 consecutive failed login attempts.

How do I fit my part?

We have created a wealth of step-by-step fitting guides which you can download or view in our Help & Advice section. 

You can also view our videos on our YouTube channel.

Can you help me diagnose a fault on my appliance?

We are sorry, but we are unable to help diagnose specific faults with your appliance. If you are unsure we would suggest hiring a service engineer.

We do however have general guides which you can view or download from our Help & Advice section.

Can you help with a complaint that i have?

Pleaseget in touch with us and we will do our best to resolve your issue.

Contact yourspares