Delivery

Items marked as 'In Stock' should be dispatched the following working day if ordered by 1pm - or in some cases dispatched on the day ordered.

Where items are marked as 'Available' our supplier has the item stocked, but dispatch times will take an additional working day. In some cases the product may not be available from the supplier in which case we will contact you to give you the choice of a full refund or waiting until the item can be supplied.

Please note that Saturdays, Sundays and UK Bank Holidays are not classed as working days.

UK Delivery

For UK orders we offer three different delivery services:

  • Free Delivery - £0.00 - delivered in 5-7 working days - usually dispatched using Royal Mail 2nd Class.
  • Standard Delivery - between £2.99 and £3.99 dependent on the order size and weight - delivered in 2-5 working days - dispatched using Royal Mail 1st Class or courier.
  • Next Working Day Delivery - between £5.95 and £12.95 - next working day delivery for orders placed before 1pm on a working day - dispatched using a courier.

In some cases a different delivery charge may be applied to items. The amount to be charged will be shown when the item is added to your shopping basket.

Delivery to the Scottish Highlands, Northern Ireland and UK Offshore Islands is charged at different rates which are listed below.

Worldwide Delivery

We deliver to most other countries and have separate delivery charges for Europe, North America, Japan and the Rest of the World based on the size, weight and destination of your order.

UK

  • Free Delivery - £0

    Approximate Delivery Time 5-7 Working days.
  • Standard Delivery, 1st Class or Courier

    Orders up to 0.75kg and 61cm x 46cm x 46cm
    £2.99
    Orders up to 1kg and 61cm x 46cm x 46cm
    £3.49
    Orders over 1kg
    £3.99
    Approximate Delivery Time 2-5 Working days.
  • Next Working Day Delivery - For Orders Placed Before 1pm on a Working Day

    Orders up to 20kg and 61cm x 46cm x 46cm
    £5.95
    Orders over 20kg
    £6.95
    Orders placed before 1pm on a working day will be delivered the next working day. Orders placed at 1pm or later on a working day will be delivered two working days later. Orders placed on a non-working day (weekends and bank holidays) will be delivered two working days later.

UK Applies to:

United Kingdom.

UK - Highlands & NI

  • Standard Delivery

    Orders up to 3kg and 61cm x 46cm x 46cm
    £0
    Orders up to 4kg and 61cm x 46cm x 46cm
    £9.00
    Orders up to 5kg and 61cm x 46cm x 46cm
    £10.00
    Orders up to 6kg and 61cm x 46cm x 46cm
    £11.50
    Orders over 6kg
    £15.00
    Approximate Delivery Time 3-5 Working days.

UK - Highlands & NI Applies to:

Highlands, County Antrim, County Armagh, County Down, County Fermanagh, County Londonderry and County Tyrone.

UK - Offshore Islands

  • Standard Delivery

    Orders up to 3kg and 61cm x 46cm x 46cm
    £0
    Orders up to 4kg and 61cm x 46cm x 46cm
    £9.00
    Orders up to 5kg and 61cm x 46cm x 46cm
    £10.00
    Orders up to 6kg and 61cm x 46cm x 46cm
    £11.50
    Orders up to 8kg and 61cm x 46cm x 46cm
    £15.00
    Orders up to 10kg and 61cm x 46cm x 46cm
    £17.00
    Orders up to 11kg and 61cm x 46cm x 46cm
    £18.50
    Orders over 11kg
    £20.00
    Approximate Delivery Time 3-5 Working days.

UK - Offshore Islands Applies to:

Orkney Islands, Shetland Islands, Western Isles, Guernsey, Jersey and Isle of Man.

EU Zone 1

  • Standard Delivery

    Orders up to 0.1kg
    £10.09
    Orders up to 0.2kg
    £10.69
    Orders up to 0.3kg
    £11.29
    Orders up to 0.4kg
    £11.89
    Orders up to 0.5kg
    £12.49
    Orders up to 0.6kg
    £13.09
    Orders up to 0.7kg
    £13.69
    Orders up to 0.8kg
    £14.29
    Orders up to 0.9kg
    £14.89
    Orders up to 1kg
    £15.49
    Each additional 0.1kg
    £0.69
    Standard delivery to EU Zone 1. Delivery normally takes between 3-7 days.

EU Zone 1 Applies to:

Austria, Belgium, Czech Republic, Denmark, Estonia, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia (Slovak Republic), Slovenia, Spain and Sweden.

EU Zone 2

  • Standard Delivery

    Orders up to 0.1kg
    £11.79
    Orders up to 0.2kg
    £12.39
    Orders up to 0.3kg
    £12.99
    Orders up to 0.4kg
    £13.59
    Orders up to 0.5kg
    £14.19
    Orders up to 0.6kg
    £14.79
    Orders up to 0.7kg
    £15.39
    Orders up to 0.8kg
    £15.99
    Orders up to 0.9kg
    £16.59
    Orders up to 1kg
    £17.19
    Each additional 0.1kg
    £0.69
    Standard delivery to EU Zone 2. Delivery normally takes between 3-7 days.

EU Zone 2 Applies to:

Bulgaria, Croatia, Cyprus, Finland, Gibraltar, Greece, Luxembourg and Malta.

USA

  • Standard Delivery

    Orders up to 0.1kg
    £12.79
    Orders up to 0.2kg
    £13.99
    Orders up to 0.3kg
    £15.29
    Orders up to 0.4kg
    £16.49
    Orders up to 0.5kg
    £17.69
    Orders up to 0.6kg
    £18.99
    Orders up to 0.7kg
    £20.19
    Orders up to 0.8kg
    £21.39
    Orders up to 0.9kg
    £22.69
    Orders up to 1kg
    £23.89
    Each additional 0.1kg
    £1.29
    Standard delivery to USA. Delivery normally takes between 6-10 days.

USA Applies to:

United States.

Rest of the World Zone 1

  • Standard Delivery

    Orders up to 0.1kg
    £12.19
    Orders up to 0.2kg
    £13.69
    Orders up to 0.3kg
    £15.19
    Orders up to 0.4kg
    £16.69
    Orders up to 0.5kg
    £18.09
    Orders up to 0.6kg
    £19.59
    Orders up to 0.7kg
    £21.09
    Orders up to 0.8kg
    £22.59
    Orders up to 0.9kg
    £24.09
    Orders up to 1kg
    £25.59
    Each additional 0.1kg
    £1.49
    Standard delivery to the Rest of the World. Delivery normally takes between 8 and 12 days.

Rest of the World Zone 1 Applies to:

Australia, Brazil, Canada, Faroe Islands, Greenland, Hong Kong, Iceland, India, Israel, Japan, Korea, Republic of, Lebanon, Liechtenstein, Malaysia, Norway, Russian Federation, San Marino, Serbia, Singapore, Switzerland, Taiwan, Thailand, Turkey and Vatican City State (Holy See).

Rest of the World Zone 2

  • Standard Delivery

    Orders up to 0.1kg
    £12.09
    Orders up to 0.2kg
    £13.79
    Orders up to 0.3kg
    £15.59
    Orders up to 0.4kg
    £17.39
    Orders up to 0.5kg
    £19.19
    Orders up to 0.6kg
    £20.99
    Orders up to 0.7kg
    £22.69
    Orders up to 0.8kg
    £24.49
    Orders up to 0.9kg
    £26.29
    Orders up to 1kg
    £28.09
    Each additional 0.1kg
    £1.79
    Standard delivery to the Rest of the World. Delivery normally takes between 8 and 12 days.

Rest of the World Zone 2 Applies to:

Algeria, Angola, Anguilla, Antigua and Barbuda, Armenia, Aruba, Azerbaijan, Bahamas, Bahrain, Bangladesh, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, British Indian Ocean Territory, Brunei Darussalam, Burkina Faso, Burundi, Cape Verde, Central African Republic, Chad, Chile, Christmas Island, Colombia, Comoros, Congo, Costa Rica, Cote D'Ivoire, Democratic Republic of Congo (formerly Zaire), Djibouti, Dominica, Dominican Republic, East Timor, Egypt, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands (Malvinas), Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Ghana, Grenada, Guadeloupe, Guatemala, Guinea, Guinea-bissau, Guyana, Haiti, Honduras, Iraq, Jamaica, Kenya, Kuwait, Kyrgyzstan, Lao People's Democratic Republic, Lesotho, Liberia, Macau, Macedonia, The Former Yugoslav Republic of, Madagascar, Malawi, Maldives, Mali, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Namibia, Nauru, Nepal, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn, Puerto Rico, Qatar, Reunion, Rwanda, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Samoa, Sao Tome and Principe, Senegal, Seychelles, Sierra Leone, Solomon Islands, South Africa, Sri Lanka, St. Helena, Suriname, Tajikistan, Tanzania, United Republic of, Togo, Tokelau, Tunisia, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uruguay, Uzbekistan, Vietnam, Virgin Islands (British), Wallis and Futuna Islands, Western Sahara, Zambia and Zimbabwe.

Rest of the World Zone 3

  • Standard Delivery

    Orders up to 0.1kg
    £12.09
    Orders up to 0.2kg
    £13.79
    Orders up to 0.3kg
    £15.59
    Orders up to 0.4kg
    £17.39
    Orders up to 0.5kg
    £19.19
    Orders up to 0.6kg
    £20.99
    Orders up to 0.7kg
    £22.69
    Orders up to 0.8kg
    £24.49
    Orders up to 0.9kg
    £26.29
    Orders up to 1kg
    £28.09
    Each additional 0.1kg
    £1.79
    Standard delivery to the Rest of the World. Delivery normally takes between 8 and 12 days.

Rest of the World Zone 3 Applies to:

Albania, Argentina, Barbados, Belarus, Belize, Cambodia, Cameroon, Cayman Islands, China, Cook Islands, Ecuador, Georgia, Indonesia, Jordan, Kazakhstan, Moldova, Republic of, Saudi Arabia, Tonga, Trinidad and Tobago, Uganda, United Arab Emirates and Vanuatu.

Rest of the World Zone 4

  • Standard Delivery

    Orders up to 0.1kg
    £9.69
    Orders up to 0.2kg
    £11.79
    Orders up to 0.3kg
    £13.89
    Orders up to 0.4kg
    £15.99
    Orders up to 0.5kg
    £18.09
    Orders up to 0.6kg
    £20.29
    Orders up to 0.7kg
    £22.39
    Orders up to 0.8kg
    £24.49
    Orders up to 0.9kg
    £26.59
    Orders up to 1kg
    £28.69
    Each additional 0.1kg
    £2.19
    Standard delivery to the Rest of the World. Delivery normally takes between 8 and 12 days.

Rest of the World Zone 4 Applies to:

New Zealand.

Contenuto comprimibile

How can I find the product I'm looking for?

Use our find my spare form to give us details of the product you are looking for and we'll get back to you as soon as we can.

Can I ask a question about a product?

The best way to ask a question is to search for the product and then use the 'Questions & Answers' section.

If you can't find the product then use our find my spare or get in touch with us.

How long does delivery take?

Most orders placed on a working day before 1pm are dispatched either the same day or the following day.

Visit our delivery page for full details of delivery times.

How much does delivery cost?

We offer a free delivery service for most items if you live in the UK.

If you need your items faster we offer a 1st class service and a next working day service.

Visit our delivery page for current prices.

Can I collect my order from your warehouse?

Yes you can collect your order from our warehouse. However, we do not have a facility to accept cash or take payments on our premises.

Please get in touch with us advising which item you would like to purchase. We will then advise a collection time and ask you to place your order on our website.

Once your payment has been made we will prepare your order and have it ready for the agreed time of collection.

Where is my order?

Please login and use the orders page to check the progress of your order.

If you are an eBay or Amazon customer then you can login with your order number.

How do I cancel my order?

If your order has not been dispatched then we should be able to cancel your order without any problems.

Use the 'Cancel Order' button from the orders page.

If you are an eBay or Amazon customer then you can login with your order number.

How do I change the delivery address for my order?

If you have placed your order and need to make changes to the delivery address please get in touch as soon as possible providing your:

  • name
  • contact number
  • email address
  • order reference number
  • new delivery address

We will then review the changes and let you know if there are any problems.

What do i do if I have received the incorrect item?

Sorry if we have sent you the incorrect item. Use the 'Return Items' button from the orders page to create a return and then choose whether you would like a refund or the correct item re-sent.

Refunds and replacements will not be applied until the returned items are received.

If you are an eBay or Amazon customer then you can login with your order number.

There is an item missing frm my order, where is it?

If you are missing any items from your order then please use the 'Item Missing' button from the orders page. You can either select to have a refund for the missing item or request to have the item sent again.

If you are an eBay or Amazon customer then you can login with your order number.

What can i do if i have ordered the wrong part?

If you ordered the wrong item it's best to cancel the order or return your item and then create a new order for the correct item.

From the orders page you can cancel your order if it has not already been dispatched or return the items for a refund.

If you are an eBay or Amazon customer then you can login with your order number.

Can I add an item to my order?

Unfortunately once an order is placed we are unable to add or change items. Instead you can cancel your order and create a new order or create an additional order for the extra items.

Can I place an order over the telephone?

Sorry but we do not take telephone orders. All orders must be placed online.

Can I call you to discuss an order I have placed?

Yes you can call us on01243 822 114. Our telephone lines are now automated but you can leave a message and we will call you back quickly.

Why are your telephone lines automated?

We have built a self-serve customer service platform where all order related queries and product enquiries can be dealt with by you the customer.

The cost of running a call centre is very expensive so by removing this cost we are able to keep the prices of our products down.

We do have a team of customer service people dealing with emails, live chat, order queries and product enquiries.

Our customer service and distribution is all operated from our warehouse in Bognor Regis and is not outsourced.

Can I have a VAT invoice?

All orders are shipped with a VAT invoice. If you need a replacement please get in touch with us.

How do I login if I checked out as a guest?

When you checkout as a guest we create you a special guest account and email you the login details.

If you can't login please visit the forgot your password page and enter the email address you used to place the order. 

We will then send you a password which you can use to login and manage your order.

What happens if i am locked out of my account?

Unlock your account - to protect your account we automatically lock accounts after 5 consecutive failed login attempts.

How do I fit my part?

We have created a wealth of step-by-step fitting guides which you can download or view in our Help & Advice section. 

You can also view our videos on our YouTube channel.

Can you help me diagnose a fault on my appliance?

We are sorry, but we are unable to help diagnose specific faults with your appliance. If you are unsure we would suggest hiring a service engineer.

We do however have general guides which you can view or download from our Help & Advice section.

Can you help with a complaint that i have?

Pleaseget in touch with us and we will do our best to resolve your issue.

Contact yourspares