Cookie Policy

Cookies are pieces of text sent to your browser and saved on your device by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site about user activity.

What we use cookies for

We use cookies to identify one user from another and to remember user actions as you visit pages on our website.

If you accept our cookie policy we create a cookie so we can remember and then we know not to show the message again when you visit other pages.

If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out; however in some cases they may remain afterwards to remember your site preferences when logged out.

We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.

When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

From time to time we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content. For more information on Google Analytics cookies, see the official Google Analytics page.

We also using use tracking code from Microsoft Bing Ads which creates cookies to record the completion of transactions.

Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.

Cookies are also use for marketing and targeted advertising to track browsing habits and activity which allows us to show you relevant/personalised marketing content. 

From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.

As we sell products it's important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.

In some cases we may provide you with custom content based on what you tell us about yourself either directly or indirectly by linking a social media account. These types of cookies simply allow us to provide you with content that we feel may be of interest to you.

Several partners advertise on our behalf and affiliate tracking cookies simply allow us to see if our customers have come to the site through one of our partner sites so that we can credit them appropriately and where applicable allow our affiliate partners to provide any bonus that they may provide you for making a purchase.

We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the social media sites (including Facebook, Twitter, Google & Pinterest) will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

How do I change my cookie settings?

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit or

To opt out of being tracked by Google Analytics across all websites visit

We recommend keeping cookies enabled to gain the best experience. 

Please contact us if you would like to discuss our cookie policy or have any questions.

Collapsible content

How can I find the product I'm looking for?

Use our find my spare form to give us details of the product you are looking for and we'll get back to you as soon as we can.

Can I ask a question about a product?

The best way to ask a question is to search for the product and then use the 'Questions & Answers' section.

If you can't find the product then use our find my spare or get in touch with us.

How long does delivery take?

Most orders placed on a working day before 1pm are dispatched either the same day or the following day.

Visit our delivery page for full details of delivery times.

How much does delivery cost?

We offer a free delivery service for most items if you live in the UK.

If you need your items faster we offer a 1st class service and a next working day service.

Visit our delivery page for current prices.

Can I collect my order from your warehouse?

Yes you can collect your order from our warehouse. However, we do not have a facility to accept cash or take payments on our premises.

Please get in touch with us advising which item you would like to purchase. We will then advise a collection time and ask you to place your order on our website.

Once your payment has been made we will prepare your order and have it ready for the agreed time of collection.

Where is my order?

Please login and use the orders page to check the progress of your order.

If you are an eBay or Amazon customer then you can login with your order number.

How do I cancel my order?

If your order has not been dispatched then we should be able to cancel your order without any problems.

Use the 'Cancel Order' button from the orders page.

If you are an eBay or Amazon customer then you can login with your order number.

How do I change the delivery address for my order?

If you have placed your order and need to make changes to the delivery address please get in touch as soon as possible providing your:

  • name
  • contact number
  • email address
  • order reference number
  • new delivery address

We will then review the changes and let you know if there are any problems.

What do i do if I have received the incorrect item?

Sorry if we have sent you the incorrect item. Use the 'Return Items' button from the orders page to create a return and then choose whether you would like a refund or the correct item re-sent.

Refunds and replacements will not be applied until the returned items are received.

If you are an eBay or Amazon customer then you can login with your order number.

There is an item missing frm my order, where is it?

If you are missing any items from your order then please use the 'Item Missing' button from the orders page. You can either select to have a refund for the missing item or request to have the item sent again.

If you are an eBay or Amazon customer then you can login with your order number.

What can i do if i have ordered the wrong part?

If you ordered the wrong item it's best to cancel the order or return your item and then create a new order for the correct item.

From the orders page you can cancel your order if it has not already been dispatched or return the items for a refund.

If you are an eBay or Amazon customer then you can login with your order number.

Can I add an item to my order?

Unfortunately once an order is placed we are unable to add or change items. Instead you can cancel your order and create a new order or create an additional order for the extra items.

Can I place an order over the telephone?

Sorry but we do not take telephone orders. All orders must be placed online.

Can I call you to discuss an order I have placed?

Yes you can call us on01243 822 114. Our telephone lines are now automated but you can leave a message and we will call you back quickly.

Why are your telephone lines automated?

We have built a self-serve customer service platform where all order related queries and product enquiries can be dealt with by you the customer.

The cost of running a call centre is very expensive so by removing this cost we are able to keep the prices of our products down.

We do have a team of customer service people dealing with emails, live chat, order queries and product enquiries.

Our customer service and distribution is all operated from our warehouse in Bognor Regis and is not outsourced.

Can I have a VAT invoice?

All orders are shipped with a VAT invoice. If you need a replacement please get in touch with us.

How do I login if I checked out as a guest?

When you checkout as a guest we create you a special guest account and email you the login details.

If you can't login please visit the forgot your password page and enter the email address you used to place the order. 

We will then send you a password which you can use to login and manage your order.

What happens if i am locked out of my account?

Unlock your account - to protect your account we automatically lock accounts after 5 consecutive failed login attempts.

How do I fit my part?

We have created a wealth of step-by-step fitting guides which you can download or view in our Help & Advice section. 

You can also view our videos on our YouTube channel.

Can you help me diagnose a fault on my appliance?

We are sorry, but we are unable to help diagnose specific faults with your appliance. If you are unsure we would suggest hiring a service engineer.

We do however have general guides which you can view or download from our Help & Advice section.

Can you help with a complaint that i have?

Pleaseget in touch with us and we will do our best to resolve your issue.

Contact yourspares