By providing us with your data, you warrant to us that you are over 13 years of age.
- Data controller details
- Personal data we collect
- How we collect personal data
- Marketing communications
- Disclosures of your personal data
- International transfers
- Data security
- Data retention
- Your legal rights
- Third-party links
- Contact us
Data controller details
If you would like to get in touch with us then please visit our contact us page or use the following details:
Email address: email@example.com
Postal address: SJD Supplies Ltd, Unit 4C Dickinson Place, Bognor Regis, PO229QU
Telephone number: 01243 822 114
Personal data we collect
Personal data means any information capable of identifying an individual. It does not include anonymised data. In this section we cover the data we collect, for what purpose and on what ground we process it.
We may process the following categories of personal data about you:
Communication DataCommunication Data includes any communication that you send to us whether that be through the contact form on our website, through email, text, social media messaging, social media posting, live chats or any other communication that you send us. We may also record telephone calls for training, legal and quality purposes. We process this data for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defence of legal claims.
Our lawful ground for this processing is our legitimate interests which in this case are to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims.
Customer DataCustomer Data includes data relating to any purchases of goods and/or services such as your name, title, billing address, delivery address email address, phone number, contact details, purchase details and your card details. We process this data to supply the goods and/or services you have purchased and to keep records of such transactions.
Our lawful ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.
User DataUser Data includes data about how you use our website and any online services together with any data that you post for publication on our website or through other online services. We process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain backups of our website and/or databases and to enable publication and administration of our website, other online services and business.
Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business.
Technical DataTechnical Data includes data about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. The source of this data is from our analytics tracking systems.
We process this data to analyse your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising.
Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and to grow our business and to decide our marketing strategy.
Marketing DataMarketing Data includes data about your preferences in receiving marketing from us and our third parties and your communication preferences. We process this data to enable you to partake in our promotions such as competitions, prize draws and free give-aways, to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising.
Our lawful ground for this processing is our legitimate interests which in this case are to study how customers use our products/services, to develop them, to grow our business and to decide our marketing strategy.
We may use Communication Data, Customer Data, User Data, Technical Data and Marketing Data to deliver relevant website content and advertisements to you (including Facebook and Google Display adverts or other display advertisements) and to measure or understand the effectiveness of the advertising we serve you. Our lawful ground for this processing is legitimate interests which is to grow our business. We may also use such data to send other marketing communications to you. Our lawful ground for this processing is either consent or legitimate interests (namely to grow our business).
Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.
We will only use your personal data for a purpose it was collected for or a reasonably compatible purpose if necessary. For more information on this please contact us. In case we need to use your details for an unrelated new purpose we will let you know and explain the legal grounds for processing.
We may process your personal data without your knowledge or consent where this is required or permitted by law.
We do not carry out automated decision making or any type of automated profiling.
We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.
How we collect personal data
We receive data from other marketplaces, including eBay and Amazon based outside the EU, so that we can process orders placed on those platforms.
We may receive data from third parties such as analytics providers such as Google based outside the EU, advertising networks such as Facebook based outside the EU, such as search information providers such as Google based outside the EU, providers of technical, payment and delivery services, such as data brokers or aggregators.
We may also receive data from publicly available sources such as Companies House and the Electoral Register based inside the EU.
Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests (namely to grow our business).
Under the Privacy and Electronic Communications Regulations, we may send you marketing communications from us if (i) you made a purchase or asked for information from us about our goods or services or (ii) you agreed to receive marketing communications and in each case you have not opted out of receiving such communications since. Under these regulations, if you are a limited company, we may send you marketing emails without your consent. However you can still opt out of receiving marketing emails from us at any time.
Before we share your personal data with any third party for their own marketing purposes we will get your express consent.
You can ask us or third parties to stop sending you marketing messages at any time by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences or by following the opt-out links on any marketing message sent to you or by getting in touch on our contact us page.
If you opt out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, warranty registrations etc.
Disclosures of your personal data
We may have to share your personal data with the parties set out below:
- Payment providers such as PayPal and Sage Pay so that they can process payments on our behalf.
- Independent review sites such as Google and Trustpilot which puts customers in control of their feedback.
- Couriers so that they can deliver orders on our behalf.
- Service providers who provide IT and system administration services.
- Professional advisers including lawyers, bankers, auditors and insurers
- Government bodies that require us to report processing activities.
- Third parties to whom we sell, transfer, or merge parts of our business or our assets.
We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.
We are subject to the provisions of the General Data Protection Regulations that protect your personal data. Where we transfer your data to third parties outside of the EEA, we will ensure that certain safeguards are in place to ensure a similar degree of security for your personal data. As such:
- We may transfer your personal data to countries that the European Commission have approved as providing an adequate level of protection for personal data by; or
- If we use US-based providers that are part of EU-US Privacy Shield, we may transfer data to them, as they have equivalent safeguards in place; or
- Where we use certain service providers who are established outside of the EEA, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe.
If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.
We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We also allow access to your personal data only to those employees and partners who have a business need to know such data. They will only process your personal data on our instructions and they must keep it confidential.
We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.
For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.
In some circumstances we may anonymise your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Your legal rights
Under data protection laws you have rights in relation to your personal data that include:
- the right to be informed
- the right of access
- the right to rectification
- the right to erasure
- the right to restrict processing
- the right to data portability (where the lawful ground of processing is consent)
- the right to object
- rights in relation to automated decision making and profiling.
You can see more about these rights on the ICO website:
If you wish to exercise any of the rights set out above, please email us at firstname.lastname@example.org.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive or refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you.
If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please use our contact us page.
How can I find the product I'm looking for?
Use our find my spare form to give us details of the product you are looking for and we'll get back to you as soon as we can.
How long does delivery take?
Most orders placed on a working day before 1pm are dispatched either the same day or the following day.
Visit our delivery page for full details of delivery times.
How much does delivery cost?
We offer a free delivery service for most items if you live in the UK.
If you need your items faster we offer a 1st class service and a next working day service.
Visit our delivery page for current prices.
Can I collect my order from your warehouse?
Yes you can collect your order from our warehouse. However, we do not have a facility to accept cash or take payments on our premises.
Please get in touch with us advising which item you would like to purchase. We will then advise a collection time and ask you to place your order on our website.
Once your payment has been made we will prepare your order and have it ready for the agreed time of collection.
How do I change the delivery address for my order?
If you have placed your order and need to make changes to the delivery address please get in touch as soon as possible providing your:
- contact number
- email address
- order reference number
- new delivery address
We will then review the changes and let you know if there are any problems.
What do i do if I have received the incorrect item?
Sorry if we have sent you the incorrect item. Use the 'Return Items' button from the orders page to create a return and then choose whether you would like a refund or the correct item re-sent.
Refunds and replacements will not be applied until the returned items are received.
If you are an eBay or Amazon customer then you can login with your order number.
There is an item missing frm my order, where is it?
What can i do if i have ordered the wrong part?
If you ordered the wrong item it's best to cancel the order or return your item and then create a new order for the correct item.
From the orders page you can cancel your order if it has not already been dispatched or return the items for a refund.
If you are an eBay or Amazon customer then you can login with your order number.
Can I add an item to my order?
Unfortunately once an order is placed we are unable to add or change items. Instead you can cancel your order and create a new order or create an additional order for the extra items.
Can I place an order over the telephone?
Sorry but we do not take telephone orders. All orders must be placed online.
Can I call you to discuss an order I have placed?
Yes you can call us on01243 822 114. Our telephone lines are now automated but you can leave a message and we will call you back quickly.
Why are your telephone lines automated?
We have built a self-serve customer service platform where all order related queries and product enquiries can be dealt with by you the customer.
The cost of running a call centre is very expensive so by removing this cost we are able to keep the prices of our products down.
We do have a team of customer service people dealing with emails, live chat, order queries and product enquiries.
Our customer service and distribution is all operated from our warehouse in Bognor Regis and is not outsourced.
Can I have a VAT invoice?
All orders are shipped with a VAT invoice. If you need a replacement please get in touch with us.
How do I login if I checked out as a guest?
When you checkout as a guest we create you a special guest account and email you the login details.
If you can't login please visit the forgot your password page and enter the email address you used to place the order.
We will then send you a password which you can use to login and manage your order.
What happens if i am locked out of my account?
Unlock your account - to protect your account we automatically lock accounts after 5 consecutive failed login attempts.
Can you help me diagnose a fault on my appliance?
We are sorry, but we are unable to help diagnose specific faults with your appliance. If you are unsure we would suggest hiring a service engineer.
We do however have general guides which you can view or download from our Help & Advice section.
Can you help with a complaint that i have?
Pleaseget in touch with us and we will do our best to resolve your issue.